How to order

Learn how we proceed with the order in these simple steps.

Every step is designed to ensure transparency of all the production process.

  1. CHOOSE YOUR FRAME OR BIKE

All you need to do is to make a decision on which design you would like to order.

Find out about frames and bikes on our website

  1. QUOTE

Based on the information you give we provide you a price quote.

It features clear payment terms, estimate production time and some useful

technical information. No hidden costs will apply.

  1. ARRANGE

By signing an Agreement or a Price Quote are the two options of how we confirm

the mutual agreement to deliver you the frame or bike.

  1. PRODUCE

Materials and production process conforms to the EU norms and standards. We can provide Quality Certificates for the materials and Producer’s Declaration of Conformity for the final product if necessary.

  1. DELIVER

Door to door delivery is done by the carrier.

  1. SUPPORT

We provide 2-year manufacturer’s warranty for the product. Beside that, you receive written users manual.

How to order

Learn how we proceed with the order in these simple steps.

Every step is designed to ensure transparency of all the production process.

  1. CHOOSE YOUR FRAME OR BIKE

All you need to do is to make a decision on which design you would like to order.

Find out about frames and bikes on our website

  1. QUOTE

Based on the information you give we provide you a price quote.

It features clear payment terms, estimate production time and some useful

technical information. No hidden costs will apply.

  1. ARRANGE

By signing an Agreement or a Price Quote are the two options of how we confirm

the mutual agreement to deliver you the frame or bike.

  1. PRODUCE

Materials and production process conforms to the EU norms and standards. We can provide Quality Certificates for the materials and Producer’s Declaration of Conformity for the final product if necessary.

  1. DELIVER

Door to door delivery is done by the carrier.

  1. SUPPORT

We provide 2-year manufacturer’s warranty for the product. Beside that, you receive written users manual.

IMG_5770

Shipping & Returns

We use www.dhl.com transportation services.

Frames are built and ready to ship within 3-4 weeks, complete bikes may vary.  International customers are responsible for paying all duties & taxes on arrival which vary by country.

Our frames are not suitable for any stunt riding. In case of frame damage, You have to contact us so we can resolve the situation whether by exchanging frame or partly refunding it. Returns will be accepted within 40 days of frame delivery.

Frames are wrapped in bubble wrap and carefully packed in cardboard box.

If You find damage of Your frame or parts :

  • Take a photo of the damaged parts and damaged box to us immediately
  • Send them to email: raze@razebikes.com
  • We will contact you to resolve the situation whether by exchanging frame or partly refunding it.
  • You are responsible for any/all return shipping and packing charges.

Warranty

All frames have 2 years manufacturing warranty.